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Mandy Miller
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Operations Command Center

Four tabs became one screen.

Demo with sample data · Built with AI-assisted development in Lovable

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Private business tool · a guided demo is available on request

Command Center dashboard with today's stops, weekend bookings, balance due and crew on the road
Demo · sample data Every booking, conversation, delivery and balance on one screen.

The friction

Bookings, crew routes, customer conversations and an AI chat assistant lived in separate tools. Balances were wrong, links pointed customers to staff login pages, and the assistant guessed because it couldn't see real orders.

What I built

One operations command center where every booking, conversation, event detail, delivery and balance lives, plus a crew mobile app.

Inside it

  • One customer view: years of lead and booking records merged, repeat customers flagged, full history in one place.

  • 11-stage customer lifecycle: automated texts and emails at every step, with guardrails so a broken link or old quote never goes out.

  • AI assistant with a human in the loop: connected to live order data; it drafts replies and a person approves every one.

  • Action Center: balance-due tracking, an inventory-aware upsell, and anniversary rebooking.

  • Crew app: routes, packing checklists, photo proof, repair queues and live GPS ETAs.

Screens

Live routes map of the Wilmington area with truck positions and next-stop ETAs
Live truck tracking with next stops and ETAs.
Messages view listing sample customer text conversations
Customer texts in one inbox, tied to the booking.
Route planner calendar showing drops and pickups for each day
Plan the week's drops and pickups across trucks.
Warehouse view for assigning cleaning tasks and reviewing cleaning history
Cleaning, maintenance, trucks and inventory tracked as assignments.
Crew mobile app showing a driver's route for the day with a packing list and stop progress
The crew app: routes, checklists, photo proof and live ETAs.

What changed

The owner runs the business from one screen instead of four tabs.

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